Welcome to the Electronic Housing Code (EHC) customer service portal

Do you have a question on how to use the Electronic Housing Code (EHC)? Or wish to know more about some of the systems features?

We hope that the answer to your query lies in the Frequently Asked Questions below, however if it doesn't, please use the system to log your query. This can be done by selecting the "Submit a Request" tab at the top of this page, or by selecting the "New" tab.

You are also able to leave feedback on the Electronic Housing Code, or suggest enhancements. To do this, please go to the "Your Feedback" heading below. Alternatively, please email us at support@ehc.zendesk.com.

To use the Electronic Housing Code, please go to www.electronichousingcode.com.au.


Electronic Housing Code

EHC Project Team Apr 16 Announcements

The Electronic Housing Code (EHC) customer service team will be unavailable on the upcoming Easter and Anzac Day public holidays. The office will be closed during the following periods:

  • Easter - from 5pm on the 17th March 2014 to 9am on the 22nd April 2014
  • Anzac Day - from 5pm on the 24th April 2014 to 9am on 28th April 2014

The EHC system will remain operational during this time, and can be accessed at http://www.electronichousingcode.com.au/.

If there are any queries during this period, please use the EHC customer service portal. Below you will find responses to frequently asked questions, and the ability to ask questions or leave feedback. You can also access user guides from the portal which will walk you through the system. 

The customer service team will be in touch when they return to work.

We wish you a safe and happy holiday period.

EHC Project Team Mar 05 Announcements

Willoughby Council is temporarily unavailable for selection on the Electronic Housing Code (EHC) system. Council is currently reviewing their land and property information and they will reappear on the system shortly.

EHC Project Team December 23, 2013 Announcements

The latest user manuals for the Electronic Housing Code (EHC) system can be accessed here, or within the FAQs below.

These user manuals provide a step-by-step guide to using the system and they include screen shots. The manual is broken down into the modules within the system, so please select the relevant option below.


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